Terms & Conditions

Overview

This website is operated by Luxe Commerce Group LLC T/A NatruSmile. Throughout the site, the terms “we”, “us” and “our” NatruSmile. NatruSmile offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using our website and purchasing any of our products or services, you agree to be bound by the following terms and conditions ("Terms of Service," "Terms"). These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before using our website. By using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is powered by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you. We strive to provide you with the best shopping experience, and we are committed to protecting your privacy and security. Please review our Privacy Policy to understand how we collect, use, and protect your information. If you have any questions about these Terms of Service or our Privacy Policy, please contact us at help@natrusmile.com.

Online Store Terms

By using our website and purchasing any of our products or services, you agree that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you agree to comply with all applicable laws in your jurisdiction, including but not limited to copyright laws.

You are prohibited from transmitting any worms, viruses, or any other malicious code that could harm the functionality of our website or compromise the security and privacy of our users. We reserve the right to terminate your use of our services immediately if you violate any of these Terms.

We strive to ensure that all the information on our website is accurate and up-to-date, but we do not warrant that the products or services we offer will meet your expectations or needs. We reserve the right to modify, suspend, or discontinue any part of our website, products, or services at any time without prior notice. We are not liable for any damages or losses resulting from your use of our website or products. Please review our Refund Policy for information on returns and refunds.

General Conditions

NatruSmile reserves the right to refuse service to anyone for any reason at any time. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you through the contact information provided at the time the order was made.

You understand that any content you submit or post on our website may be transferred unencrypted and may be subject to changes to conform and adapt to technical requirements of connecting networks or devices. We do not store any credit card information, and all transactions are securely processed through our third-party payment processors. However, we cannot guarantee the security of any information transmitted through our website or third-party payment processors.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our express written permission. The headings used in these Terms of Service are for convenience only and do not limit or affect the provisions of these Terms.

Accuracy, Completeness and Timeliness of Information

At NatruSmile, we strive to ensure that all information on our website is accurate, complete, and up-to-date. However, we cannot guarantee that the information provided on our site is error-free or complete, and we will not be held responsible for any reliance placed on such information.

The content on our site is provided for general information purposes only, and it should not be solely relied upon as the basis for making important decisions. We strongly advise you to seek out more accurate, complete, or timely information sources before making any decisions.

Occasionally, our site may contain historical information that is not current and is provided for reference purposes only. We may also modify the contents of our site at any time without obligation to update any information. It is your responsibility to monitor changes to our site.

Modifications to the products, Services and Prices

At NatruSmile, we reserve the right to modify or discontinue any of our products or services, including their prices, at any time without prior notice. We are not liable to you or any third-party for any modifications, price changes, suspensions, or discontinuances of our products or services.

Products or Services (If Applicable)

NatruSmile may offer certain products or services exclusively through its website. These products or services may have limited quantities and are subject to return or exchange only according to the company's Return Policy.

NatruSmile has made every effort to display its products' colors and images as accurately as possible on the website. However, the company cannot guarantee that your computer monitor's display of any color will be accurate.

The company reserves the right, but is not obligated, to limit the sales of its products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. NatruSmile also reserves the right to limit the quantities of any products or services that it offers. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the company. NatruSmile may also discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

NatruSmile does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

NatruSmile reserves the right to refuse any order placed on our website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

By making a purchase on our website, you agree to provide accurate and complete information about your account and purchase. You also agree to update your account and other information, including your email address and credit card numbers and expiration dates, in a timely manner, so that we can complete your transactions and contact you as needed.

For more information, please review our Returns Policy.

Mobile Terms of Service

The NatruSmile mobile message service (the "Service") is operated by NatruSmile (“NatruSmile”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to NatruSmile’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of NatruSmile through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with NatruSmile. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18883017201 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other NatruSmile mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18883017201 or email help@natrusmile.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Optional Tools

We may grant you access to third-party tools that we do not monitor, control, or have any input on. You understand and agree that we offer such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement.

We will not be liable for any issues arising from or related to your use of optional third-party tools. Your use of any optional tools provided on the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms under which the relevant third-party provider offers such tools. Additionally, we may introduce new features and/or services through the website, including new tools and resources, which will also be subject to these Terms of Service.

Third Party Links

We may incorporate content, products, and services from third-party sources on our Service.

Our Service may contain links to third-party websites that are not associated with us. We do not scrutinize or assess the accuracy of third-party materials or websites, and we disclaim all warranties and responsibility for such content. Additionally, we shall not be held liable for any damages or harm arising from the use or purchase of goods, services, or resources, or any other transactions made through third-party websites. Before engaging in any transaction, please thoroughly review the policies and practices of the third-party website and ensure that you understand them. Any concerns, complaints, claims, or questions related to third-party products must be addressed directly to the third-party.

User Comments, Feedback and Other Submissions

In the event that you send us certain specific submissions, such as contest entries, or voluntarily provide creative ideas, suggestions, proposals, plans, or other materials, whether online, via email, postal mail, or any other means (collectively referred to as "submissions"), you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize such submissions in any medium, without restriction, and at any time. We are not obligated (1) to keep any comments in confidence, (2) to provide compensation for any comments, or (3) to respond to any comments.

Although we are not required to, we may choose to monitor, edit, or remove content that we, in our sole discretion, deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your comments will not infringe upon the rights of any third-party, including copyright, trademark, privacy, personality, or any other personal or proprietary right. You further agree that your comments will not contain abusive, obscene, or otherwise unlawful material, or contain any computer virus or other malware that may harm the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or deceive us or any third-parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments. We assume no responsibility and accept no liability for any comments posted by you or any third-party.

Personal Information

Our Privacy Policy governs the collection and use of your personal information through the store.

Errors, Inaccuracies and Omissions

We strive to ensure the accuracy of all information provided on our site and in the Service, including product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. However, we cannot guarantee that all information is error-free, accurate, or complete at all times.

We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders if necessary and without prior notice. We are not obligated to update or clarify any information on the Service or any related website, except as required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information on the Service or any related website has been modified or updated.

Prohibited Uses

You agree not to use the site or its content for any purpose that is unlawful or prohibited by these Terms of Service. You also agree not to engage in any of the following activities: (a) soliciting others to perform or participate in any unlawful acts; (b) violating any applicable laws, rules, regulations, or ordinances; (c) infringing upon our intellectual property rights or the intellectual property rights of others; (d) engaging in any conduct that could be considered harassment, abuse, insult, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) providing false or misleading information; (f) uploading or transmitting viruses or other types of malicious code that may affect the functionality or operation of the Service or any related website, other websites, or the Internet; (g) collecting or tracking the personal information of others; (h) engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (i) using the Service or any related website for any obscene or immoral purpose; or (j) interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you engage in any of these prohibited activities.

Disclaimers of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

NatruSmile, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or any products purchased through the service. This includes any other claims related to your use of the service or any product, such as errors or omissions in any content or any loss or damage incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service. We shall not be liable for any injury, loss, claim, or damages of any kind, whether based in contract, tort (including negligence), strict liability, or otherwise. In some states or jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold NatruSmile, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or any documents referenced herein, or your violation of any law or the rights of a third-party.

Severability

If any provision of these Terms of Service is found to be illegal, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be considered severed from these Terms of Service. This decision will not affect the validity and enforceability of any remaining provisions.

Termination

All obligations and liabilities incurred by the parties before the termination date shall remain in effect even after the termination of this agreement.

These Terms of Service will continue to be effective until either you or we terminate them. You may terminate these Terms of Service at any time by notifying us of your decision to discontinue using our Services or by simply ceasing to use our site. We reserve the right to terminate these Terms of Service at any time without prior notice if we suspect or find that you have failed to comply with any of the terms or provisions stated herein. If we terminate the agreement due to your failure to comply, you will be responsible for paying all outstanding amounts owed up to the date of termination, and we may deny you access to our Services or any part thereof.

Entire Agreement

The fact that we do not exercise or enforce any right or provision of these Terms of Service does not mean that we waive such right or provision.

These Terms of Service, along with any policies or operating rules we post on this site or regarding The Service, constitute the entire agreement and understanding between you and us, governing your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

If any provision of these Terms of Service is deemed to be ambiguous, such ambiguity shall not be interpreted against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

Changes to Terms of Service

You may access the latest version of these Terms of Service at any time on this page. We retain the right, at our sole discretion, to modify, update, or replace any section of these Terms of Service by publishing revisions and updates to our website. It is your responsibility to periodically check our website for any modifications.

Your continued access to or use of our website or services after the publication of any modifications to these Terms of Service indicates your agreement to be bound by those changes.

Contact Information

If you have any questions or concerns regarding the Terms of Service, please do not hesitate to contact us. We are always happy to help you with any queries you may have. You can reach out to us at help@natrusmile.com, and we will do our best to address your concerns in a timely and professional manner. Your satisfaction is important to us, and we strive to provide you with the best possible service. So please don't hesitate to contact us if you need any assistance or have any questions about our policies or services.